ProResponder App is developed and maintained by RapidResponse Dev ("we," "our," or "us"). This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and mobile application ("Services").
By using the ProResponder App or visiting our website, you agree to the terms outlined in this Privacy Policy.
When you complete an interest form, submit a support request, or communicate with us, we may collect:
While using the app, no user login or personal data is currently required. The app may display content specific to your EMS agency (e.g., protocols, drug references, tools), but no user behavior or interaction data is collected or tracked at this time.
We use your information to:
We use Stripe for secure payment processing. Stripe may collect and process billing information in accordance with its own Privacy Policy.
Additional third-party services may be integrated in the future. We will update this policy if/when that occurs.
We retain customer and agency-related data for 3 years after termination of our service agreement. After that period, data is securely deleted. You may request deletion at any time by emailing us.
We take data protection seriously and use appropriate measures to safeguard information, including:
Currently, no login or authentication is required to use the app. In the future, we may introduce user accounts for enhanced functionality. If this changes, we will update this Privacy Policy to reflect those changes.
We do not use cookies, advertising pixels, or other web-based tracking technologies on our website or app at this time.
Our services are intended only for users 18 years of age and older. We do not knowingly collect or store data from minors.
Our Services are intended for use by U.S.-based EMS agencies only. We do not market to, or knowingly collect data from, international users.
We may update this Privacy Policy occasionally to reflect changes in our operations or the law. If we make any material changes, we will notify users via email or website notice.
For questions or concerns about this policy, or to request data deletion, contact: